The foundation level certification attests the holder the knowledge and skills to be able to work in teams on projects involved in User Experience Design and Usability Engineering.

Target Audience

• Software Engineers
• Scrum Masters
• UX&UI Designers
• Quality Managers
• IT Project Managers
• Newcomers
• Students
• Marketing Manager

The learning objectives include:

1. Principles of Usability and User Experience

• what is Usability, what is User Experience?
• what is a user centered design approach and process?
• what benefits does it bring to the various stakeholder groups?
• what risks and problems does a lack of Usability cause?
• why is “Usability” not the same for different systems?

2. Basics of human perception and information processing

• what is the subjectivity of human perception?
• how do we read and visually perceive our environment?
• how do we perceive colors and what divergencies  occur?
• what is a mental model?
• what are the Gestalt Laws?

3. Usability Engineering process and methods

• what is the Usability Engineering Life Cycle?
• what phases, cycles does it encompass?
• what is a context analysis, what methods are applied?
• what is UX prototyping, what is it used for?
• what kinds of prototypes are reasonable in which project contexts?
• What is Usability testing, what is it used for?
• what methods exist, with users and without users?
• what questionnaires are available to assess Usability and UX from the users perspective?

4. UX in various software development processes

• How can UX related activities be included in traditional versus agile development processes?
• what are pitfalls and problems?
• what are beneficial organizational criteria herefore?

5. Standards Guidelines and accessability

• What is the ISO 9241 standard, focusing parts 110 and 210 ?
• What are the Web Content Accessability guidelines of the W3C?
• What is the practical benefit of them in a project?
   

Business Outcomes

1. Explain the principles of Usability and User Experience

• describe what the concepts of Usability and User Experience are and name at least 3 underlying criteria.
• describe a user centered design approach and process and name 3 advantages.
• explain who the various stakeholder groups are that benefit from this.
• name risks and problems caused by a lack of Usability and name 3 examples.
• explain why “Usability” is not the same for different systems.

2. Describe the basics of human perception and information processing

• explain the subjectivity of human perception and name respective problems for Usability.
• explain how we read and visually perceive our environment and draw a schema of our visual field.
• explain how we perceive colors and what divergencies occur and name 3 examples of deficiencies.
• describe what a mental model is and name 3 UX relevant examples.
• explain the Gestalt Laws and show case some UI examples.

3. Describe Usability Engineering process and methods

• illustrate the Usability Engineering Life Cycle.
• illustrate the phases, cycles that it encompasses.
• explain a contextual analysis and exemplify what methods are applied?
• explain UX prototyping and show case what is it used for?
• explain kinds of prototypes and  reason them for different project contexts.
• illustrate what Usability testing is and name 3 examples what is it used for.
• to plan and conduct an usability tests of a website  (beides eingefügt!).
• explain which methods exist without users, and carry out walkthroughs and heuristic evaluations.
• cite at least 3 questionnaires that are available to assess Usability and UX from the users perspective.
• Explain UX in various software development processes.
• describe how UX related activities can be included in traditional versus agile development processes.
• name at least 3 potential pitfalls and problems.
• name at least 3 beneficial organizational criteria.

4. Describe relevant Standards Guidelines and accessability

• Explain the ISO 9241 standard, focusing parts 110 and 210  and name examples of their application.
• Explain the concepts of the Web Content Accessability guidelines of the W3C and name 3 examples of their application.
• Describe the practical benefit of standards and guidelines in a project and explain at least one case.

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Exam Mode

The examination shall comprise 40 multiple-choice questions. The number of points available in an examination is 40. Each correctly answered question is worth one point. The time allowed for the examination is 60 minutes, if given in the candidate’s native language. If the candidate’s native language is not the examination language, the time allowed is 75 minutes. A score of at least 65% (26 or more points) is required to pass.